Hi, I bought 2 GB of Canadian datas because I was out on a trip, but I couldn't use it.
We're sorry to hear about this situation experienced. Checking your account, I see that you've already reached us regarding this matter and one of my colleagues has already further helped with it.
If you need additional assistance, for all the information on how we can be reached you can check our page: https://fizz.ca/en/contact-us
Have a wonderful day!
I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
You're welcome Lyz.🙂