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Andréane T.
Andréane T. Posts: 2 ✭✭
in My Mobile

I am trying to transfer my sim to fizz from koodoo.

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  • Whizz
    Whizz Posts: 19,384 admin
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    Hi Andréane T.,

    I just checked on my end and I can confirm the transfer of your number from Koodoo to Fizz as being completed.

    Kindly test your service as shown below and let us know via Facebook Messenger or WhatsApp if you experience any other difficulties that we may help you remedy:

    https://fizz.ca/en/faq/how-test-my-fizz-line

    Here you can find more information about how you can contact us: https://fizz.ca/en/contact-us

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei 

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  • Mike
    Mike Posts: 20,805 ✭✭
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    Hi @Andréane T.

    This is the guide https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz, you need to know that Fizz is a 100% online service and on demand, therefore, no one from Fizz will call you, you need to contact the support in your want to chat with a customer representative

    In order to transfer your number, you need to have the IMEI (Dial *#06# on your phone to get your 15-digit IMEI number.), the Koodo account must be active and unlocked (be able to be transferred), you need to have a SIM fizz card https://fizz.ca/en/sim-card (which can also be purchased from Couche Tard stores, however, call in before to be sure that are available) and remember to use a referral code in order to receive the 25$ which will be applied to your 3rd payment

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