Payment failed - please try again

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AnneF_
AnneF_ Posts: 1 ✭✭

Could you tried again the payment ! I cannot change the card number, I did transfered some money to the account. Thank you.

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  • Whizz
    Whizz Posts: 20,650 admin
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    Hi AnneF_,
    Thank you for reaching out to us.

    Ifyour monthly payment fails, you will receive a notification to letyou know, and you will need to take action( update your payment method) before 10 PM that samenight making a credit card payment in order to release funds andallow for your Fizz payment to go through.

    Onlyone last attempt will be made between 10 PM and 11:59 PM on the daypreceding your plan’s anniversary date to collect the amount due.If your payment fails once again, your plan will be suspended, andyou will be notified. More details can be foundhere:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    Inorder to update the payment method on your account, please go to MySettings → Payment Methods and click on Add new paymentmethod:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Followingthis, go to My Plans-> Manage Plan-> Payment Method and thereyou will be able to set it as default.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

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