Cant gift data to my partener

Gse
Gse Posts: 1 ✭✭
in Data Gifting

I am trying to gift data to my wife we both have data plans, but when I try to gift to my wife’s phone I get a message she has no data plan, what is wrong we both have data plans also I control both accounts and accounts are in good standing, why do I get this run around with fizz…

Comments

  • Gillesr1
    Gillesr1 Posts: 62 ✭✭

    Hi

    are you sure her account is not in private mode?

  • StefanM
    StefanM Posts: 1,453 ✭✭

    I would try to reach out to Fizz support. This seems like a technical glitch. You have to separate accounts, correct? So not one account with two numbers.

  • Gillesr1
    Gillesr1 Posts: 62 ✭✭

    Hi, that's correct... you better off anyway so you benefit from the the offer with 25$ for each account

  • Whizz
    Whizz Posts: 23,455 admin

    Hi @Gse,

    I'm sorry to learn about the inconvenience you're experiencing.

    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thank you very much for your understanding.

    Have a good one!

    Andrei 

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