Trying to get mother in laws mobile going....

Monik
Monik Posts: 2 ✭✭
in My Mobile

But I got message that there is a problem and they are working on it. How long does anyone have to wait before getting the next answer?

Best Answer

  • Whizz
    Whizz Posts: 23,077 admin
    Answer ✓

    Hi @Monik ,

    Rest assured, I've escalated this situation to our specialized team and they'll handle it for you in the shortest time possible.

    You will be notified by us via email once a solution has been found by them.

    You can check on the ticket's progress from your Fizz account under My settings->My tickets.

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

Answers

  • RyHi
    RyHi Posts: 150 ✭✭

    It depends on how complicated the issue is. My wife's issue was resolved the next day, mine took close to a week. Please be patient and know they are working on it!

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