Trying to get mother in laws mobile going....

Monik

But I got message that there is a problem and they are working on it. How long does anyone have to wait before getting the next answer?

Whizz

Hi @Monik ,

Rest assured, I've escalated this situation to our specialized team and they'll handle it for you in the shortest time possible.

You will be notified by us via email once a solution has been found by them.

You can check on the ticket's progress from your Fizz account under My settings->My tickets.

Thank you very much for your understanding, patience and collaboration.

Have a good one!

Andrei

RyHi

It depends on how complicated the issue is. My wife's issue was resolved the next day, mine took close to a week. Please be patient and know they are working on it!