Why are the dates wrong for monthly billing?

Michael B. #2463
Michael B. #2463 Posts: 72 ✭✭

My pay cycled need on the 4th and the system still says I have 1 day left. It is the fifth today, so it should not says 1 day left.

Others do not have this issue.

Fizz don't give the wrong answer and close my question without answering it. Contact me and investigate.

In January I was told there was an issue.

Yoi just closed my case with the same name and the wrong answer.

Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓

    Hi @Michael B. #2463

    As I checked again, a colleague of mine escalated a ticket for this display discrepancy to be fixed.

    You will be notified by us via email once a solution has been found by our dedicated team

    You can check on the ticket's progress from your Fizz account under My settings->My tickets.

    Thank you very much for your understanding, patience and collaboration thus far.

    Have a good one!



  • Mike
    Mike Posts: 21,085 ✭✭

    Do you have a more recent screenshot, I will take it after 5am to see if you have the same error

  • StefanM
    StefanM Posts: 1,453 ✭✭

    It this case, please try to reach out to fizz support directly. My settings --> Contact Forms --> Green Chat bubble.

    If the chat doesn't open, try to clear the cache or use a different browser.

    Hope this helps :)

This discussion has been closed.