SIM Card

Aaron S. #12926
Aaron S. #12926 Posts: 2 ✭✭
edited August 2021 in My Mobile

Did not receive my SIM card 2 weeks after ordering, Can I pick it up somewhere in Montreal?

Best Answer

  • Whizz
    Whizz Posts: 23,036 admin
    Answer ✓

    Hi @Aaron S. #12926,

    I'm sorry to learn about the inconvenience you're experiencing.

    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Have a good one!

    Andrei

Answers

  • Syenite
    Syenite Posts: 26 ✭✭

    Usually it takes under 7 days so you can activate your account in that time frame. The way to go is to send a message to the Fizz support team via the chat bubble (it appears when you are in the help / questions section) or wait for them to answer this post. They will likely send you one again free of charge.

  • StefanM
    StefanM Posts: 1,453 ✭✭

    That is indeed strange. Usually the SIM card arrives within 2 business days (sometimes even next day or 1 business day).

    You can purchase a SIM card at participating Couche Tard stores. Here is a list: https://fizz.ca/en/couche-tard-sim

    Afterwards, reach out to Fizz support so that they refund you the 10$ for the SIM card you ordered.

    Hope this helps :)

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