data problem

i have a data but I can't use it

Comments

  • Whizz
    Whizz Posts: 15,050

    Hi Mahdi,

    Thankyou for reaching out to us.

    Please try to reset your network access settings(APN) under your phone, make sure you're connected to Fizz as a carrier, turn the Airplane mode ON and OFF, switch from FIZZ to Fizz EXT( if possible ) for 20 seconds and then revert to FIZZ, restart your phone and test the data again.

    Details on how to remedy this can be found here:
    https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!
    Andrei

  • Costa
    Costa Posts: 6

    @Mahdi V. , also make sure your Data are 'on' (i.e., enabled) on your mobile phone. :)

    Lastly, if you're Roaming, you'd need to enable that too and have the appropriate Fizz add-on data package, but this is most likely not your situation.