No signals on my phone

Yax
Yax Posts: 2 ✭✭
edited August 2021 in My Mobile

I don't have any signals on my phone.

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What's the problem with Fizz?

Best Answer

  • Whizz
    Whizz Posts: 23,077 admin
    Answer ✓

    Thanks for the reply, Yax.

    I can actually see that, in the meantime, a colleague of mine escalated a ticket for you regarding this situation to our dedicated team.

    Youwill be notified by us via email once a solution has been found bythem.
    You can check on the ticket's progress from your Fizzaccount under My settings->My tickets.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!
    Andrei

Answers

  • Whizz
    Whizz Posts: 23,077 admin

    Hi Yaxuan,

    Thankyou for reaching out to us.

    I can see that your plan is active and running fine on my end.
    Can you let us know what is your current location and what brand and model of phone are you using?

    Are you still in Canada and if so, are you connected to Fizz as a carrier?

    Thankyou for your consideration and have a good one. Waiting for yourreply.

    Andrei

  • Yax
    Yax Posts: 2 ✭✭

    I‘m downtown Montreal. It works fine previously on my phone for two years but is suddenly cannot receive any signal now. I have connected to Fizz as a carrier.

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