iphone se can not get mobile data to work (help)

Todd S.
Todd S. Posts: 1 ✭✭
in My Mobile

iphone 2016 se phone [First time trying mobile data on this particual iphone se, do not know if it works with other carriers]. My previous iphone 2016 se mobile data worked. Other family members have fizz and data works on their accounts (one apple, other andriod) from our home, so it should not be a coverage area issue.

Phone calls works, texing works, wifi works, Cell data is turned on

Can not get "Carrier Setting Update" to come up. (to download carrier settings)

How do I contact FIZZ support? I can not find/use the "chat" feature to talk to Fizz (how to access?, see below),

I tried the solutons I found on the "Solutons Hub" and "Community Hub", can not get mobile data to work. Also looked a many apple support site solution pages.

Confirmed I have data available (> 5Gigs of data left) via my fizz login

Things tried:

a) Updated to 14.7.1

b) Removed sim, power down/up, insert sim ....

c) Reset network settings ...

Setting/etc have tried:

  • Mobile data is on
  • Tired LTE, 3G, 2G (only one of each in that menu)
  • Turned on/off/on data roaming
  • Can not find a way to manually set my APN/etc like on an andriod, is this possible with Fizz on a iphone se?

How do I contact FIZZ support? How do I get to "chat"? There is no "(?)" as per: https://fizz.ca/en/contact-us .

I followed the directions, but there is no "?" on the right hand side! That page specifies:

"Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us."  

Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hi @Todd S. ,

    Can you also turn the Airplane mode ON and OFF, connect to Fizz EXT and back to Fizz after 20 seconds, restart your phone and contact us directly if this situation will be occurring?

    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.

    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

Answers

  • Mike
    Mike Posts: 21,573 ✭✭

    @Todd S. You must contact the support try to go on this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you do not see the bubble on the bottom right corner (do not user a mobile phone for this), try the french one

  • Superguitar97
    Superguitar97 Posts: 3 ✭✭

    @Todd S. Hello! Your problem seem to request Fizz's help indeed. I also had problem connect to a chating session with them (never been successful), and decided to contact them via Messenger on their Facebook page: Fizz - Home | Facebook. Even tho it will take some time before getting answers, I can assure you they will be able to help you though there. Just be sure to explain as much as possible your problem to avoid misunderstanding and to solve your problem faster.

    Hope it helps and good luck with this!

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