Number can't be used，couldn't make calls,

chy

Yesterday, my cell phone suddenly couldn't make calls, and other people couldn't make calls to me.

what should I do?

Whizz

Hi @chy ,

Thank you for reaching out to us. 

I checked and saw that your plan was and still is in good standing.

If you didn't travel outside of your coverage area, you can always try to check on the following manipulations on your phone:

-> Turn Airplane mode ON and OFF

->Connect to 3G or WCDMA/GSM network mode( depending on the phone's model )

->Reset the network connection settings

Thank you very much for your understanding, patience and collaboration.

Have a good one!

Andrei

Mike

@chy

You can try to restart the phone?

Are you under your coverage zone? https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-and-cant-make-any-calls-why

If yesterday was your new billing cycle, heck if your payment went through https://fizz.ca/en/transaction-history

If you do not have unlimited calls, check if you still have minutes in the addons or in the Fizz's wallet

You can always contact the support, if this does not help you to find the problem, go here https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone, click on the green bubble in the bottom right corner and select chat.