I cannot send nor receive SMS

Federico G.
Federico G. Posts: 4 ✭✭
in My Mobile

Hello.

I activated a plan that includes SMS. Also, I verified that all the parameters of the SIM and APN are correct. Still, I cannot send nor receive SMS.

I have an android and I am using the official google app to handle SMS (Messages). I have also tried with the Samsung app, with the same result.

I have also tried to empty the cache and restart my telephone.

My plan is active from today.

May be that the problem?

Thank you

Best Answer

  • Whizz
    Whizz Posts: 23,472 admin
    Answer ✓

    Hello Federico G. 

    I am sorry to hear about this situation. 
    Can you please verify if the SMSC number is correct?
    The number configured in your phone must be 1-438-520-0092.
    You can find more information about how to verify and edit if necessary in the following FAQ at point 8: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    I would also recommend testing the SIM into a different phone to verify.
    If the issue persists please contact our support team for further investigation. 

    Have a lovely day,
    -Alex

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