Sim card delivary?

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Mrad
Mrad Posts: 3 ✭✭
edited August 2021 in My Mobile

Hi,

I ordered a sim card 8 days ago and have not received it? what should I do?

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  • Whizz
    Whizz Posts: 19,216 admin
    Answer ✓
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    Hi Mahdi,

    Thankyou for reaching out to us.

    Canyou please check if you entered the correct address on the orderform?
    Did you use the automatic option for the address or manuallyentered each detail in its field?
    If that is the case and the SIMwas not delivered, I invite you to place a new order for a 2ndSIM card and I will issue a refund request for the 1stone that you didn't receive.
    You also have the option to buy onefrom Couche-Tard: https://fizz.ca/en/couche-tard-sim

    I'd also recommend you contact us directly to discuss this in detail.

    Hereyou can find more information about how you can do that:https://fizz.ca/en/contact-us

    Thankyou very much for your understanding.

    Havea good one!

    Andrei

Answers

  • Mrad
    Mrad Posts: 3 ✭✭
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    Thanks for your response.

    I checked the address it is correct.

    I use automatic option.

    I'll order a new sim card, please Issue a refund.

    Thanks.

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