Advanced Settings Doesn't Exist

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Abdullatef
Abdullatef Posts: 1 ✭✭
in My Mobile

Hi, I'm trying to reset my voicemail password. As per the instructions, I should find the option under My plans --> Manage account --> Advanced parameters --> Change PIN. The problem is I don't have anything related to advanced settings or parameters when I click on Manage Plan/Account. This should be strait forward! The PIN was working so well, I don't know why it stopped!

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  • Whizz
    Whizz Posts: 19,150 admin
    Answer ✓
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    Hello Abdullatef,

    I am sorry to hear about this situation. 
    I have verified your account and indeed this button is missing.  
    I have escalated a ticket to our technical tea to verify this situation. 
    A soon as we have any updates from them we will contact you right away via e-mail. 

    Have a lovely day,
    -Alex

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  • Nabil_Azar
    Nabil_Azar Posts: 1 ✭✭
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    Hey! I’m also trying to reset my voicemail password. The issue is that I don't have an “advanced settings” option, when I go on Manage Plan/Account. I need help changing my voicemail password please.

  • Whizz
    Whizz Posts: 19,150 admin
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    Hello Nabil_Azar,

    I have created a ticket to your account as well, for this situation. As soon as we will have an answer from them you will be notified by e-mail address.
    Thank you for your understanding and patience.

    I wish you a wonderful day!
    -Adelina

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