Data suddenly stopped working

TB102

Hello,

It says that I still have data, and it's been working really well until about a week ago. Now when I switch to data, nothing works, it keeps saying I need to contact to internet (iPhone). Anyone know how to resolve this?

Whizz

Hi TB102,
Thank you for reaching out to us.

Have you tried to reset your Mobile Network settings, switch your carrier to Fizz EXT and back to Fizz, turn Airplane mode ON and OFF and restart your iPhone afterwards?

You can also check on the link that reference_JW13S added below for more tips and tricks on how to remedy this.

Thankyou very much for your understanding, patience and collaboration.

Havea good one!

Andrei

reference_JW13S

Have you check that your mobile data is enable in your phone settings? Do you have unused data in your plan? Have you try rebooting your phone?

A couple of other things you may want to check: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

If nothing helps, you can click on the green bubble on the bottom right corner to chat with a Fizz agent.