Intermittent connection loss

Hello,

I posted the following question last week. I had an answer that did not solve my problem but the discussion seems closed. I am re-posting as I still have problems.

https://forum.fizz.ca/en/discussion/comment/6579042#Comment_6579042

FYI, it happened for a second time today around 1PM

Answers

  • Whizz
    Whizz Posts: 9,413

    Hello FizzCustomer,

    We're sorry to hear that the situation persists. In this case, if after trying all the manipulations we've mentioned in the previous post there's still an issue encountered with disconnections, it will be needed to reach us in private on any channel you'd prefer: https://fizz.ca/en/contact-us

    This way, we'll be able to thoroughly check your account and our tools, to be able to further assist.

    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana

This discussion has been closed.