No Service

Silky
Silky Posts: 2

I have no service on my mobile. tried rebooting a few times.

Also can't click on the chat bubble for help.

Best Answer

  • Whizz
    Whizz Posts: 9,413
    Accepted Answer

    Hello Silky,

    We're truly sorry to hear this and that you've had difficulties in reaching us over chat. I checked and all the mobile lines appear active and in good standing. 

    I can recommend disabling automatic network search to manually connect to Fizz EXT then Fizz to test the service on both networks, while making sure you lastly remain on Fizz. 

    Dependingon your device, you will be able to do this from:

    Android:Settings → Connections → Mobile networks → Network operators →Search networks → Fizz EXT then Fizz

    iPhone:Settings → Carrier → Fizz EXT then Fizz

    For more useful manipulations, you can also check our page: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only

    Should there still be an issue encountered, rest assured you can contact us in private on any channel you wish, as we are able to provide assistance on quite a few of them: https://fizz.ca/en/contact-us

    Thank you so much and have a lovely day,
    -Ioana

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