issues when receiving calls from telus users

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It seems that when I get calls from some telus users, they hear me but I don't hear them. Why?

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  • Whizz
    Whizz Posts: 20,663 admin
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    Hello @Sebastien G. 66742 ,

    I'm sorry to hear about the situation you encountered. In case the issue is still present, we invite you to contact us in private, on the desired contact channel, so we can do the necessary verifications. We are available for our customers 27/7: https://fizz.ca/en/contact-us

    Thank you, have a great day.

    -Cecilia

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