issues when receiving calls from telus users

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Sebastien G. 66742
Sebastien G. 66742 Posts: 1 ✭✭
in My Mobile

It seems that when I get calls from some telus users, they hear me but I don't hear them. Why?

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  • Whizz
    Whizz Posts: 19,216 admin
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    Hello @Sebastien G. 66742 ,

    I'm sorry to hear about the situation you encountered. In case the issue is still present, we invite you to contact us in private, on the desired contact channel, so we can do the necessary verifications. We are available for our customers 27/7: https://fizz.ca/en/contact-us

    Thank you, have a great day.

    -Cecilia

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