Installation impossible

Bryan016
Bryan016 Posts: 2 ✭✭
in Internet

The technician came and said it was impossible to install Fizz due to the location of the Videotron box. Will I be reimbursed?

Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hi Bryan016,
    I can see that you didn't yet cancel your appointment so the refund can't be done until the subscription is ended.
    You can follow on this via your Fizz account underMyplans-> Manage plan->Appointments-> Cancel.

    Moreinformation on how you can do so are provided here:

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Once the cancellation is completed youwill receive the respective sum on your credit card in a few businessdays.
    You'll also be able to see this under My plans->Transaction history from yourend:
    https://fizz.ca/en/transaction-history

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

Answers

  • reference_JW13S
    reference_JW13S Posts: 115 ✭✭

    Of course, you can't be charged for a service you don't have access too :)

    Check your credit card statement to make sure you are reimbursed!

This discussion has been closed.

Categories