[Fizz Voicemail] lost all saved messages?

Dreamer

Hello!

In the past, I had something like 5 saved messages on my Fizz voicemail, including some very important ones.

I was always able to listen to these messages before, some were as old as a year.

But today my Fizz voicemail told me I had no saved messages.

I haven't transferred from another cell phone operator. I've been using Fizz for two years and my Fizz plan hasn't changed in two years. All of these messages were received with the Fizz voicemail and had always been there.

Could these messages have been deleted without my knowledge or consent? I received no e-mails or texts or warnings whatsoever regarding this?

Is there a way for me to recover these messages?

I notice the Fizz voicemail has changed. Could my messages have been deleted when Fizz updated their voicemail?

Thanks a lot,

Mathieu L. 63852

The voicemail has been recently migrated to a new one, if I remember correctly your messages in the legacy voicemail should still be accessible see more info here:

https://forum.fizz.ca/en/discussion/2621577/yes-we-have-a-new-voicemail-%F0%9F%A4%97#latest

Mike

@Dreamer

Fizz sent as a message and post on the forum https://forum.fizz.ca/en/discussion/2621577/yes-we-have-a-new-voicemail-%F0%9F%A4%97/p1

If you already have the Voicemail option in your mobile plan.   

Well, you’re already up and running with the new voicemail. No reset is required. Just remember, however, that any message you haven’t listened to on the old system, as well as archived messages, will be deleted on July 8, 2021. 

Mike

I received the email the 9th of juin

Dreamer

Hello Mike, Hello Mathieu,

Thanks a lot to both of you for answering my questions.

I had made a quick search <voicemail lost messages> in the community hub, before posting my question, and I hadn't stumble on the link you posted (https://forum.fizz.ca/en/discussion/2621577/yes-we-have-a-new-voicemail-%F0%9F%A4%97/p1)

<> the old system, as well as archived messages, will be deleted on July 8, 2021.

That's... Incredibly bad. Did they send an e-mail about it? I don't think I would have missed this...

I may contact Fizz and see if my archived messaged can be recovered. If not, I've lost important information and may be about to change cell phone operator.

Thanks again for your help,

Dreamer

https://forum.fizz.ca/en/discussion/comment/6578850#Comment_6578850

Actually, I checked my mailbox and I had read that e-mail (I can see in my mailbox I opened it in the past), I must just have read the title and the 4 big points, and forget about it and move on.

I wish it had been in the e-mail's title or at the beginning... I just don't have time to read every newsletter in detail.