Ordered Phone but hasn't shipped yet ?

Nisant Posts: 1

I ordered the samsung galaxy s20 FE and it hasn’t shipped , it’s been 2 weeks and it’s too late to cancel the order and there’s been no update as to when it’s arriving , how do i cancel it


  • This is a community with users like you and I who help eachother with certain solutions. It seems you may need to contact Fizz technical support for anything that is directly related to your account, plan or orders.

    You can contact Fizz technical support by chat.

    Go to Fizz website (or this URL) https://fizz.ca/fr/faq/que-faire-si-je-narrive-pas-me-connecter-mon-compte-fizz then click the green icon with the " ? " which is on the bottom right of the screen. Then you can choose which platform to chat.

  • Whizz
    Whizz Posts: 13,453

    Hi Nisant,
    Thank you for reaching out to us.

    I can see that the order for the Samsung Galaxy S20 FE was placed and registered successfully on our end. I can also see that you chose the PayBright financing option.
    Did you receive an order registration confirmation from them?
    You can contact them and request one here if you didn't already:

    Let us know in private via Facebook Messenger or WhatsApp what information you received from them.

    Hereyou can find more information about how you can do that:https://fizz.ca/en/contact-us

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

This discussion has been closed.