Gifted perk isn't showing up on my friend's dashboard

Hi,

My friend joined Fizz earlier this month. As a welcome gift, I sent 3 1-gb mobile data perks to them. I received the confirmation texts, but my friend didn't get any kind of notification, email, or otherwise, and there are no perks in their My Rewards page.

Where are they ? Is it related ti the fact that she is new to Fizz ? The perks are gona from my dashboard and I got a notification that they had received them ... but nothing on her end.

Best Answer

  • Whizz
    Whizz Posts: 10,183
    Accepted Answer

    Hi @Valentin P. #3133,

    I'm sorry to learn about the inconvenience you and your friend are experiencing.

    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei 

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    edited July 15

    Hi @Valentin P. #3133

    he should have it, I send a perks to a friend of mine without problem, in the message that you received, do you have his name?

    Contact the support


    Go in this guide, https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work, click on the green bubble on the bottom right and select chat

  • KerberosMorphy
    KerberosMorphy Voici mon code de référence => AM792 <= Here my referral code => AM792 <=Posts: 89

    I heard they have some issues, if you gave them today, maybe wait 1-2 days and contact support by chat if the problem still here.

  • Sometimes it just takes time... it happened to me a few times

  • Yes, give it some time and contact customer service by chat if nothing happens.

  • Yourboi
    Yourboi Posts: 187

    Must be a bug.

This discussion has been closed.