Unable to active SIM card

Mal
Mal Posts: 1 ✭✭
in My Mobile
https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/activation?step=code


Tried adding my activation code, but it just says "There was an error". No details. It seems like the activation form is not working properly.

Cheers

Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Did you try using the browser in incognito mode or switch to a different browser altogether? This usually helps. Another thing you could try is to switch from mobile browser to desktop or vice-versa.


    If all fails contact Fizz support (My setting --> Contact Forms --> Green chat bubble)


    Bonne chance and welcome to Fizz :)

  • Whizz
    Whizz Posts: 23,077 admin

    Hello Mal,

    I have verified your account and I see that a mobile plan was created today. Did the issue stop from occurring or you are having it with a different sim?

    Have a good one.

    Catalin D. 

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