Intermittent connection loss
Been a Fizz customer for a year now. The service was excellent until about 2 months ago where we suddenly started loosing internet connection. This happens a few times a week and even sometimes a few times during the same day. Resetting the Fizz modem seems to work sometimes but sometimes we just have to wait. It never takes extremely long for the internet to come back (30 minutes max?). I tried the ping test tool directly on modem's admin page. When I have connection loss, I can't ping anything on the web. It seems that the problem comes from the modem itself or the network. For info : my modem is plugged directly into a wall outlet (no powerbar), I did a factory reset and it does not seem to matter what devices are plugged in the Fizz modem.
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