5 Hours after activation, still shows NO SIM CARD

Tommy

I transferred my service from freedom mobile around 11:00 this morning. And 3 hours later, it still says NO SIM Card on my phone. I have tried restarting my phone (Huawei P30 Pro), inserting the sim card to my wife's phone(iPhone 11 pro), and my old phone (Google Nexus 5). Switch to airplane mode and switch back after a while. None of the above methods works.

Please Help

Isabelle_33424

Have you received the authorization request from Freedom ?

Activation: How do I transfer my current phone number to Fizz?

https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

When you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old provider during the activation process.

https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may need to choose a new number. Either way, the issue needs to be resolved within one payment cycle. If it isn’t resolved, your plan will be cancelled three days before the end of your payment cycle.

Whizz

Hi Tommy,
I just checked on the transfer process from my end and I can confirm that it is completed fully. The plan is now active and running.

Thank you very much for your understanding.

Have a good one!
Andrei

Tommy

But it still shows NO SIM Card after 3 days now

ClientCG

Tommy, I think you should chat with them. Otherwise you will wait hours for Fizz to get back to you on here....

To chat, click on this link https://fizz.ca/en/faq/activate

Then click on the green bubble with the "?" sign in the bottom right corner. They are open until 9pm.

You can also write to FIZZCA on Facebook :) (chat is the fastest!)

Tommy

@ClientCG

Yes, I have chatted with them, but they have created a ticket for me. And yet I still haven't had my problem solved.

Isabelle_33424

Have you tried to resend the network parameters ?

Resend the network parameters (APN) to your phone (Android)

1. Log into your Fizz account and follow this path:
2. My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications
3.  
4. You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS).
5. Install these two (2) configurations.
6. If a PIN code is required, enter 1234.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn