Why am I paying for 60 mbps download speed...
Hi,
I have 2 questions:
- Im paying $50 a month for 60 mbps download speed and 10mbps upload. The fizz test doesn't work, I used the videotron test instead. Highest number ive seen so far is 22 mbps download and 8 upload... Nothing is downloading. I ve reconnected the cable, off and on again, checked the coaxial cable too. I'm connected with a cable to my modem and thats what im getting... please HELP.
- This is more of a comment... your website is confusing as hell... saying you have "Chat" but dont really have a "chat" is baffling. Looping around in the same 3 pages... Fix your site, fizz... And when I call videotron, they tell me go on the chat... If this is what fizz calls a chat, Im not a fan....
Best Answer
-
Have you tried rebooting the modem?
0
Answers
-
I would definitely try rebooting the Fizz Modem/Router as suggested by @iAMkVINS.
If your problem still isn't solved after that, you can contact Fizz through WhatsApp on the number : +1 (438) 393-5814
WhatsApp on PlayStore / WhatsApp on AppStore
If you have an Apple device such as an iPhone, you can contact them through iMessage at the following address
Finally, you can also contact them through Facebook Messenger/Instagram and Twitter
1 -
Also would like to let you know that currently, the 120 Mbit/s download and 20 Mbit/s upload plan is at 50$, if you're interested in switching to that one for the same price!
But for now fixing your internet speed is a priority for sure!
0 -
Oh like factory reset? ok my bad i havent tried rebooting it. I will try. Only on and off unplugging and coax like mentioned. Ill try and come back to you guys
0 -
Not the coax, the power cable!
0 -
Use wired connection to test. If it's still same, it's fizz problem.
If wired test showed 60m, it's your wifi problem.
2
