My phone can't make or recieve calls

Danny Q.
Danny Q. Posts: 40 ✭✭
in My Mobile

Good afternoon,

Ever since I got Internet at home via Fizz, my phone can't make or recieve calls. I tried restarting my phone, reconnecting to the mobile network and even tried to manually configure the APN. Can someone help me, thank you.

Best Answer

  • Whizz
    Whizz Posts: 22,488 admin
    Answer ✓

    Hi Danny Q.,

    Thankyou for reaching out to us.

    If I understand correctly, you're saying that your Fizz Home Internet plan interferes with your phone's ability to place and receive phone calls while at home?
    The two shouldn't impact one another.

    Inthis situation, I highly recommend and kindly invite you to contactus directly so we could assist you with this matter as soon aspossible.


    Hereyou can find more information about how you can do that:https://fizz.ca/en/contact-us

    Thankyou very much for your understanding.

    Havea good one!
    Andrei

Answers

  • Mike
    Mike Posts: 21,390 ✭✭
    edited July 2021

    Hi Danny

    the calls are not related with the APN setting

    Did you try to look on your plan if it is in good standing?

    Do you have a signal? Are you under the Fizz coverage?

    take a look on this guide

    https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    if nothing help stay on the page and click on the green bubble and click on chat to contact the support

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