Porting number from Fizz to new carrier

MohamedM
MohamedM Posts: 1 ✭✭
edited July 2021 in My Mobile

Hello there,

I have followed the instructions in your site but have not received the SMS to confirm - twice. It then says to contact Fizz - but there is no way to get to you. What now?


https://fizz.ca/en/faq/unsubscribe#2

Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hello MohamedM,

    We're sincerely sorry to hear about this unpleasant situation. I kindly wish to inform you that it was a momentary unavailability in our system which has been remedied straight away. Rest assured that you can reach out to the other provider in order to retry the transferring process.


    Should you need additional assistance, there are many channels where we can be contacted as you can see here: https://fizz.ca/en/contact-us so please reach out to us for further assistance.


    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana

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