Can Fizz/videotron send a tech to setup wifi extenssion?

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Matheu12a
Matheu12a Posts: 1 ✭✭
edited July 2021 in Internet

Hello,

I have poor signal in the second part of my house (little appartment over the garage). Its quite far from the modem (+- 100 ft). I tried to install wifi extenders and repeaters with little success.

There is a cable wire in the apt. fyi. Im looking for a solution. Could you help?

thx

Mat

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  • Whizz
    Whizz Posts: 20,158 admin
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    Hello Matheu12a 

    I am sorry for the situation.
    Please contact us in private in order to help you further and find a solution.
    Here you can find how to reach us https://fizz.ca/en/contact-us
    Thank you for your patience, have a great day!
    -Adelina

Answers

  • Zenthar
    Zenthar Posts: 517 ✭✭
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    I don't think Fizz or Vidéotron would (but I could be wrong), but places like BestBuy (Geek Squad) might.

    You could try to relocate the modem to a more central location (if you need the Fizz cable relocated, THAT is something the tech could do for a fee). You could try a mesh network with nodes throughout your house, they can give better results than plain old repeaters. You could try adding a wired access point, but you'd need to pass some cat5/6 cables or find one that works over electrical wires or cable wires (I know those exist, just couldn't find a model number for you quickly).

  • Zenthar
    Zenthar Posts: 517 ✭✭
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    Something like this might work over coax, but do your research first as I'm no network expert: https://www.amazon.ca/dp/B088KV2YYL/ref=cm_sw_r_cp_apa_glt_i_382HE430GNT24DF5BCXR?_encoding=UTF8&psc=1

    For one, I believe the cable must be "dedicated", you cannot reuse the same cable that would also be used for TV or internet (could be wrong, again additional research could be required).

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