Sim card "de-registered"

Madhoze Posts: 2 ✭✭

Hey! It appears my sim card is no longer synchronized or something like that. My plan is up and paid for, but I can't use it on my phone.

Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓

    Hi Madhoze,
    Thank you for reaching out to us.

    I'msorry to learn about the inconvenience you're experiencing.

    Inthis situation, I highly recommend and kindly invite you to contactus directly so we could assist you with this matter as soon aspossible.

    If your SIM card is no longer usable under your phone, you can try to test it out in another one to see if the result is the same.

    Hereyou can find more information about how you can do that:

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!



  • StefanM
    StefanM Posts: 1,453 ✭✭

    What happens exactly ? What error are you encountering? Do you have service ?

  • Madhoze
    Madhoze Posts: 2 ✭✭

    I don't have any service: no mobile data, texts or phone calls. It says my sim card is unregistered, but I did register it and it was working perfectly fine until a few days ago. I'm not sure what caused the issue.

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