Internet is not working

Laurence_minner14
Laurence_minner14 Posts: 2 ✭✭
in Internet

Hello,

my internet has not been working since june 28th, I did a reset and am able to enter the pssword. However, the connexion is not working and I cannot use my internet. How can you fix this, it has been 5 days

Best Answer

  • Whizz
    Whizz Posts: 22,972 admin
    Answer ✓

    Hello Laurence_minner14, 


    I apologize for the situation you've encountered, I suggest you reach out to our support where you can have it resolved.

    Our contact methods can be found on any FAQ such as https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it by clicking on the "?". Once you are there, please provide us a picture of the modem's lights, one of the MAC address, and a short brief of the situation that you're experiencing. 

    Having a look over your Fizz account, the modem appears to be online and working. 

    For more information, I suggest you contact us in private. 


    Have a nice day.

    -Bogdan

Answers

  • AnotherPerson
    AnotherPerson Posts: 3 ✭✭

    Hello,

    were you able to figure this out? I am having the same issue, my internet is not working, I am new to Fizz and not sure who to contact, any help is appreciated. Thank you.

  • Laurence_minner14
    Laurence_minner14 Posts: 2 ✭✭

    No I havent been able to fix it and I am still waiting for a comeback from them…

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