How I can cancell the appointment to install the internet?

Pilar C.
Pilar C. Posts: 3 ✭✭
in Internet

Hello,

I would like to cancel the appointment for installing the internet but I do not know how to do it.


Thanks

Answers

  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭

    You need to contact Fizz technical support.

    Go to Fizz website (or this URL) https://fizz.ca/fr/faq/que-faire-si-je-narrive-pas-me-connecter-mon-compte-fizz then click the green icon with the " ? " which is on the bottom right of the screen. Then you can choose which platform to chat.

  • Whizz
    Whizz Posts: 23,045 admin
    edited September 2021

    Hello @Pilar C. ,

    I verified your Fizz account and observed that you managed to cancel the subscription. The customers have the possibility to cancel the appointments directly from their Fizz accounts:

    -My plans - Manage plan - Appointments - Cancel. Here is a useful link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Thank you, have a great day.

    -Cecilia

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