Installation of internet

Pilar C.
Pilar C. Posts: 3 ✭✭
in Internet

Hello, I have my appointment to install the internet today 30th June between 12pm and 5pm and nobody came. It's 8pm and I'm still waiting

Best Answer

  • Whizz
    Whizz Posts: 23,045 admin
    Answer ✓

    Hello Pilar C.,

    We're truly sorry to hear this. If the home address and phone number were all added correctly and he didn't show, it's possible the previous appointments took a bit longer than expected and he couldn't make it in time.

    Rest assured that the reschedule button is available on your account, in My Plans – Manage Plan - Appointments, so you can reschedule to a new date and time of your choosing. You will also find useful information on our page: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    We appreciate your understanding.

    Have a lovely day,
    -Ioana

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