apartment number

maxim_123

I have an upcoming internet installation and I accidentally put the wrong apartment number. how can i change it

Whizz

Hello maxim_123,

We're sorry to hear about this. If indeed the apartment number was added wrong, in this case you will need to cancel the current installation appointment from My Plans >> Manage Plan >> Appointments >> Cancel, since there isn't a possibility to edit an address once the order has been placed. I also kindly wish to tell you that the installation cannot be completed at an address that's incorrect. More useful information regarding appointment cancelations can be found here: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Once you cancel this appointment, you can place a new order from Overview >> Get Started >> Internet, making sure the right address is added. I suggest during the subscription process when you get to the address stage, to click on "I can't find my address" to be able to enter everything manually. For more information on subscribing, you can also check our page: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

Thank you so much for your understanding.

Have a lovely day,

-Ioana

Ihssan

You can request a change by chating with fizz.

StefanM

You can also cancel the plan and recreate it on your account.