Any ideas?

Gabriela
Gabriela Posts: 1
in Internet

Hi guys, i made a payment to restore my internet but it is still not working… What should i do?

Best Answer

  • Whizz
    Whizz Posts: 16,240
    Answer ✓

    Hello Gabriela,

    I have verified and the service was restored on June 29th. 
    If by any chance you still experience any issues please contact our support team for further investigations. 

    Have a lovely day,
    -Alex

Answers

  • Pascal L. 40582
    Pascal L. 40582 Posts: 649

    Wait patiently. The paiement needs to pass, then systems sync and confirm. Then the process to reactivate the service starts, then gets executed, then you have your service back.

  • StefanM
    StefanM Posts: 1,451

    It usually can take between 3-5 hours for the service to be restored. Unfortunately it is not immediate.

    Hope this helps.

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