Home internet do not work

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JOELLE M. #11024
JOELLE M. #11024 Posts: 11 ✭✭

My home internet do not work

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  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭
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    Bien many different threads you plan on starting for the same issue? As said in a previous thread, you need to provide more detailed explanation of you want anyone to be able to help you. Shouting "internet signal and wifi don't work" is much too vague.

    Please let us help you!

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  • JOELLE M. #11024
    JOELLE M. #11024 Posts: 11 ✭✭
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    Since fews hours i do not have internet signalpn the device neither wifi

    Need help

  • JOELLE M. #11024
    JOELLE M. #11024 Posts: 11 ✭✭
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    There is no detail

    I do not have wifi signal anymore since this morning

    Factory Reset change nothing


    There is no pb with my plan

  • Zenthar
    Zenthar Posts: 517 ✭✭
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    What are the color/status (blinking, solid, off) of the lights in front of your Fizz modem? I would suggest you also open a chat session with Fizz on FB or WhatsApp in parallel since it might be something we can't help with and they take some time to answer.

  • Whizz
    Whizz Posts: 19,515 admin
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    Hello JOELLE M. #11024,

    Apologies about the unpleasant situation.

    I have verified your internet connection and the modem appears to be fully online with all the signals within our functioning ranges. Also, I noticed that you've reached us directly and one of my colleagues is assisting you with this matter.

     Have a good one.

    -Catalin D.

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