Unpaused internet

User21

I just pay my internet bill, cause it was on pause for non payements. How long will it take for it to activate back , its been 30min. Thx

Whizz

Hi User21,
Thank you for reaching out to us.

I understand and I'm sorry to learn about the inconvenience.

I can see on my end that the ticket created for the situation related to the modem not being provisioned to the connection, that you encountered is still undergoing investigation.

You will be notified by us via email once a solution has been found by them.

You can check on the ticket's progress from your Fizz account under My settings->My tickets.

Thank you very much for your understanding, patience and collaboration.

Have a good one!
Andrei

DooomsDay

Hello,

There is always a delay when re-activating a service.

DooomsDay

For a more exact time, you may want to contact fizz:

CHAT

• Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Have a good night