Cant use my perks?

Darren
Darren Posts: 1

Im running out of data for this month and im looking forward to take my perks of 1GB. Even though i have approximately 10 times 1GB, i cant get any of those. It always says that i need to have a plan to be able to use that perk. Help meee!

Best Answer

  • Whizz
    Whizz Posts: 11,269
    Accepted Answer

    Hi Darren,
    Thank you for reaching out to us.

    In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again to activate your mobile perks.

    Also, you can try to do so from Incognito mode or a different browser or device.

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

Answers

  • Amish P.
    Amish P. Posts: 21

    Do you have a phone plan?

    If you only have an internet plan, then you can not use the perks for phones,

  • vanigh
    vanigh Posts: 300

    As far as ii know your perks are associated with a phone plan.

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