Cannot listen to message

Vincent B. 13921
Vincent B. 13921 Posts: 62 ✭✭
edited June 2021 in My Mobile

I've just received a message, but I can't listen to it.

The voicemail simply say: " you have 1 new message, and 1 saved message"

and it stops talking and nothing happens. I pressed buttons, waited 15 mins, hang-up and recalled again...

It repeats the exact same thing and goes silent and just hangs there unresponsive.

Help?

Best Answer

  • Whizz
    Whizz Posts: 23,051 admin
    Answer ✓

    Hello Vincent B. 13921,

    I am sorry to hear about this situation. 
    I will escalate this to our specialized team for further investigation.  
    We will contact you right away via e-mail as soon as we have any updates. 
    I apologize again for the inconvenience.

    Have a lovely day,
    -Alex

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