Questions about my bill

Valen

I have been charged $17.08 for my cell phone since 2019.

But, from May 21 2021, you charged me $20.53 per month. Why ? Did you send me any notice about the price raise?

I do not agee with this price.

Please revise my monthly bill to $17.08 (taxes included).

My email to contact: ****

Thank you.

Ying Xu

Whizz

Hello Valen, 

Thank you for reaching out to us. 

Your original post has been edited as you've posted your private information on our public community. 

Regarding your questions, we have e-mailed you on the 21st of May that the stabilization was over and your monthly plan will increase by $3. This increase shows that our stabilization has finished and all members that subscribed in that period had their plans increased with the respective amount. 

You've been informed of this a month in advance by e-mail. 

You can contact us by following any FAQs, such as https://fizz.ca/en/faq/important-information-mobile-members-who-subscribed-april-12-2019 , by checking the "?" from the right-hand side. 

Have a nice day.

-Bogdan

Pete

Good to know