Overcharged

What is goin on i have 50$ plan -5$ in perks and im still paying 50$+taxes instead of 45$+taxes and i cant find the chat support this is ridiculous.

How can i open a ticket i tried contact us and nothing no chat options.

Best Answer

  • Zenthar
    Zenthar ⭐ REFERRAL CODE: ► EH1I7 ◄ CODE RÉFÉRENCE ⭐Posts: 507
    edited June 2021 Answer ✓

    If you recently changed plan (even from 120 to 120 with new price), there is a bug in their system and bonus aren't applied on the first month of new plan. Just contact Fizz and they'll reimburse you the part overcharged within a few days; the same happened to me and many others..

Answers

  • DooomsDay
    DooomsDay *** 50$ Referral code/Code de référence: 1U733 Merci ***Posts: 184

    It might be a delay

  • DooomsDay
    DooomsDay *** 50$ Referral code/Code de référence: 1U733 Merci ***Posts: 184

    Use this page to contact fizz

    https://fizz.ca/en/contact-us

  • DooomsDay
    DooomsDay *** 50$ Referral code/Code de référence: 1U733 Merci ***Posts: 184

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.


  • thanks

  • Simon
    Simon ** Code référence > >> FRFMV << < Referral code [$$ de FIZZ + 4Go que je vous donne]Posts: 95

    Hello Gabriel! The same thing happened to many of us (seems to be a known issue which, for some reason, remains unresolved). The best thing is to "chat" with tech support and they'll credit you:

    Go to this page https://fizz.ca/en/faq/resolving-issues

    --> if you are not connect, make sure to login

    --> business hours from 8 am to 9 pm (EST)

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support.

    Good luck!

  • Simon
    Simon ** Code référence > >> FRFMV << < Referral code [$$ de FIZZ + 4Go que je vous donne]Posts: 95

    BTW, when it happened to me, I waited more than a month before getting in touch with Fizz, in case it was a delay, but it wasn't the case.

    Cheers!

  • Pete
    Pete Posts: 189

    -5$ perk. It is nice

  • You can also contact them through their Facebook page.

This discussion has been closed.