I am having probleme loging in to my other account ?

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Nurjahan K. #36037
Nurjahan K. #36037 Posts: 1 ✭✭
edited June 2021 in About my account

I can not log in to my other account and i want to change the email adresse of my other acount.

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  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    Hello @Nurjahan K. #36037

    What is the error message?

    Can you try in incognito mode to see if it solves it?


    In any case, only Fizz can change your email address. You can so do by chatting with them, here's how:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

    Bulle de clavardage (en-watermarked+).gif


Answers

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    For the record, because I usually provide sources:

    To change your email address associated with your Fizz account:

    You must contact us during our business hours using the chat bubble located on the lower right-hand corner of this page.


    Source: https://fizz.ca/en/faq/how-do-i-change-my-personal-information

  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Nurjahan K. #36037,

    I am sorry to hear about this situation. 
    I just verified your account and it doesn't seem locked. 
    If you forgot the password please try to reset it from the "Forgot?" button you will see on the log-in page under the user name slot. 
    Here you can find more information if necessary: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    If you still can not log in please contact our support via using the information our members provided.
    Regarding the e-mail change, it can only be made from our side. 
    Rest assured we will help you change that also if you contact us via chat after, we secure the account. 

    Have a lovely day,
    -Alex

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