Will I get a confirmation that the technician for installation is on his way ?
Best Answer
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Hi @Steph018
Yes, you will get a phone call from the technician approximately 30 minutes before he arrives at your home. I answered a similar question a while back. Welcome to Fizz!
https://forum.fizz.ca/en/discussion/2621481/fizz-technician-must-call-me-before-installation
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Answers
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Hello @Steph018
technicians rarely call. When they do it's to say if they'll be earlier or later than the scheduled appointment. No confirmation is made more than the visible appointment info in your account.
To quote them:
Is my appointment still happening? Where’s the technician? Did I miss the appointment?
Check the time slot of your appointment. To do so, log into your Fizz account. Select your Home Internet plan and click on My Appointments. The time slot you see there is your reference.
If the technician is planning to be at the address earlier or later, he’ll let you know by calling you at the number you provided when you planned this appointment.
I haven’t been contacted by the technician. Is that normal?
The technician won’t contact you if he plans to be there within the time slot reserved. He’ll only contact you if he is early or late based on what was planned.
To check the time slot reserved for your appointment, log into your Fizz account. Select your Home Internet plan and click on My Appointments. The time slot you see there is your reference.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#2
And the only way to contact Fizz is by chat:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
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With all due respect, this is a generalization taken from a personal experience. Very glad it happened for you, and for many other lucky clients who were called too for that matter. It does happen, but the expectations should be different.
Again:
The technician won’t contact you if he plans to be there within the time slot reserved. He’ll only contact you if he is early or late based on what was planned.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#2
Don't mistake me, I'd prefer the directive to be "always call" (I wasn't called) but let's not create unnecessary expectations.
Cheers!🍻 And welcome to Fizz too 🤗
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