$1 Award not applied to my June 2021 bill

Peng Posts: 1 ✭✭
edited June 2021 in My Mobile

The $1 award was always applied automatically to my mobile plan bill. However, it was not applied to my June 7 2021 bill.

The one in May:

I'm wondering why this happened?


Best Answer

  • Idefizz
    Idefizz Posts: 3,001 ✭✭
    Answer ✓

    Hello @Peng ,

    It is strongly suggested to not show any personal information, that could lead to fishing or robocalls. The systems allows you to edit it out within 15 minutes after a post.

    As for the 1$, it happened to others. The best thing you can do is chat with Fizz to get a refund and make sure it follows on the next billings.

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069


  • Ihssan
    Ihssan Posts: 280 ✭✭

    The bonus can only be used for 2 years. After which it expires.

  • Whizz
    Whizz Posts: 20,650 admin

    Hello Peng,

    I am sorry to hear about this.
    I have verified and indeed the $1 upgrade was not applied. 
    I have escalated a ticket to have this fixed. 
    As soon as we have any updates we will contact you right away via e-mail. 

    Have a lovely day,

This discussion has been closed.