Why can’t I suddenly make or receive calls or text?

Jesse M. #7505
Jesse M. #7505 Posts: 4 ✭✭
in My Mobile

Out of the blue .

tried calling with landline and I get a call can’t be completed at this time message… also cannot send or receive texts.


but data works fine ???


what the duck

Best Answers

  • Fizzy
    Fizzy Posts: 11,798 ✭✭
    Answer ✓

    Hi Jesse M.,

    Have you tried restarting your phone?

    Also check your Fizz account to ensure plan payments are up-to-date.

    You can also try the following: do a manual network search, choose Fizz EXT, wait a few seconds and then come back to the Fizz network and try to call and send texts.

    Here are two examples depending on your phone type:

    Android: Settings → Connections → Mobile networks → Network operators → Search for

    iPhone: Networks : Settings → Operators / Settings - Cellular data - Network selection - Disable automatic selection.

     

    More helpful tips can be found here: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

    If the problem continues, you can Live chat with Fizz support:

    1. Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2. Any ad blockers in your browser should be disabled.
    3. Open the help link page mentioned above from Fizz Solution Hub
    4. The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hello Jesse M. #7505,

    I'm sorry to hear about the situation in you encountered. I verified your Fizz account and observed that you contacted us in private regarding the situation. Our advisors escalated the situation for you to the responsible department and we will contact you via email as soon as we have news from them. 

    Thank you and I hope you'll have a nice day!
    - Cecilia

Answers

  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    Hi @Jessie M.

    if Fizzy's solutions do not work try going in airplane mode, wait 30 seconds and go back to normal.

    Another one is removing you SIM card and putting it back. Know that APN settings must be checked upon that manipulation. That's easily done with the page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Else, chat with Fizz:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

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