Purchased phone with paybright not appearing in "My phones"

vlicci
vlicci Posts: 3 ✭✭
in Phones

Hello,

Today I purchased a new phone through fizz website which directed me to paybright. I finished entering all of the requirements and they accepted my request and managed to purchase the phone. When I look on my Fizz account, under the section "My Phones", I only see my old phone and cannot see any new purchase or shipping information on the Fizz website. Is this normal ? Should I be able to track the shipment of my phone through the Fizz website or are Paybright the ones who are taking care of the shipping and everything ?

Thank you very much.


Vlicci

Best Answer

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Answer ✓

    You phone will appear on the My Phone when you will but your sim card in it :)

Answers

  • Gallina
    Gallina Posts: 756 ✭✭
    edited June 2021

    Hello,

    I recently purchased a phone from Fizz (I did not use Paybright though). In my case, my new device appeared in the "My phones" section, only when I received it. As soon as the phone is shipped from Fizz, you should see the tracking information in your account, home page. Mine was shipped with FedEx and I received it within 3 days.

    image.png


  • Ihssan
    Ihssan Posts: 280 ✭✭

    Phone option display only the phone used currently.

    So when you start using said phone the page will display the new phone.

  • Whizz
    Whizz Posts: 23,455 admin

    Hello vlicci,

    Thank you for the provided details. I verified your Fizz account and observed that you contacted us in private regarding your situation, our counsellers answered your questions and did the necessary to help you. 

    As informed, the delivery is done by one of our delivery partners, Fedex or Planète Courrier.

    Here is a useful link:
    https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    Thank you and I hope you'll have a nice day!
    - Cecilia

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