Fizz Ext not working?

QLTeddy

Traveled to Toronto yesterday, iPhone shows Fizz Ext, phone can make/receive calls, but data not working. My subscription is Canada wide.

tried Roaming on, didn't help. Any tips? Thanks in advance.

Whizz

Hello QLTeddy,

We're sorry to hear about this situation encountered. In order to have this remedied, I recommend rebooting the phone and once it's back on, make sure Wifi is disabled and only mobile data is turned on. You can also try turning airplane mode on for a few seconds, then back off.

As another troubleshooting step to try, if you're still in Toronto, please disable automatic network search and manually connect to Fizz EXT. You should be able to do this from Settings → Carrier → Fizz EXT or similar. For more useful steps that can be tried, you can check our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

If there's still an issue encountered, don't hesitate to contact us on any channel you'd prefer, so we can be able to help: https://fizz.ca/en/contact-us

Thank you so much for your understanding.
Have a lovely day,
-Ioana