helpppp!!!
Hello,
I would like to contact the customer support, regarding my account at Fizz. I had to cancel the credit card joined to my fizz aacount because I got hacked recently. I borrowed a friend's credit card to pay my bill, yet the payment didn't go through. My friend's card is working fine, so I wanted to know how I could pay my bill while waiting for my new credit card. As of right now, my service has been de-activated and I actually need my phone to receive my bank's messages to activate my new card. So, is there any other way for me to pay my bill? (credit card, e-transfer)
Thanks a lot for your help and have a great day!
Best Answers
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Hello maudelalune
Can you please contact us in private so we can further help? Here you can find the ways to reach us: https://fizz.ca/en/contact-usHave a great day!
-Adelina0 -
Hi @maudelalune
Chat bubble is the best tool to reach Fizz, especially for account or payment issues. To chat:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
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