helpppp!!!

maudelalune

Hello,

I would like to contact the customer support, regarding my account at Fizz. I had to cancel the credit card joined to my fizz aacount because I got hacked recently. I borrowed a friend's credit card to pay my bill, yet the payment didn't go through. My friend's card is working fine, so I wanted to know how I could pay my bill while waiting for my new credit card. As of right now, my service has been de-activated and I actually need my phone to receive my bank's messages to activate my new card. So, is there any other way for me to pay my bill? (credit card, e-transfer)

Thanks a lot for your help and have a great day!

Whizz

Hello maudelalune 

Can you please contact us in private so we can further help? Here you can find the ways to reach us: https://fizz.ca/en/contact-us

Have a great day!
-Adelina

Idefizz

Hi @maudelalune

Chat bubble is the best tool to reach Fizz, especially for account or payment issues. To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "💬 Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069