How can I cancel a phone order ?

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Hélène D. 685
Hélène D. 685 Posts: 25 ✭✭
edited May 2021 in Phones

Hello all,


I wanted to cancel my phone order but I don't find how to do it. Can anyone help me ? :)

Best Answer

  • Whizz
    Whizz Posts: 19,213 admin
    Answer ✓
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    Hi Hélène,
    Thank you for reaching out to us.

    I couldn't find any phone order on the account on file.

    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!
    Andrei

Answers

  • Edgar K.
    Edgar K. Posts: 2 ✭✭
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    Hello

    I ordered the wrong color phone last Friday. Canceled it a couple of minutes after I ordered it but it's still under investigation. Why is it take so long? What kind of things do you need to investigate? If you have any questions you can call me at any time.

    Just want the same phone but another color. That's it

  • edivad
    edivad Posts: 16 ✭✭
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    Hi Edgar, just follow the link above with your request, and things should resolve in a timely manner. Don't expect anyone to call you; Fizz doesn't work that way! But they are there to help you if you reach out using the link above!


    Good luck

  • Edgar K.
    Edgar K. Posts: 2 ✭✭
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    Hi Edivad

    I already spoke with the support 3 times but nothing happened after. They even created a ticket but it have been a week as they are investigating my problem

This discussion has been closed.

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