I changed my internet plan to a faster one but it's still the same download/upload speed as the last

Dan-Tam

I did a speed test on my computer with the ethernet cable connected to the modem and it's still the same speed as my last plan which was the 10 download and 1,5 mbps speed. and i changed it to the 30 download and 10 mbps speed.

Idefizz

Hi @Dan-Tam

A modem reboot might solve this.

Mind you, a speed increase will take effect on the following day (not sure at what time tho) unless you summitted your change less than 48h from your plan's anniversary day.

Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.

Source: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this

StefanM

How long ago was the change? Make sure you restart the router!

Usually any change in your plan will only become active in your next payment cycle. So you will have to wait until your plan renews.

Dan-Tam

@StefanM @Idefizz The speed change was suppose to change today since it's the start of my cycle. (and i will try the modem reboot) Thanks.

Whizz

Hello Dan-Tam, 

Thank you for the information provided.

We have checked your Fizz account and the speed was changed. Can you please follow the steps Idefizz provided and test the connection after the modem's restart?

You can also contact us by chat or by our other contact methods, simply follow the steps Idefizz provided.

Have a good one.

-Bogdan